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  • Shop
  • Products
    • Ostomy >
      • Product Range >
        • Colostomy
        • Ileostomy
        • Urostomy
        • Neonatal & Paediatric
        • Wound and Fistula
        • Additional Products
      • Ostomy Info >
        • Stoma Information
        • Patient Education
        • Additional Information
    • Wound Care >
      • FIDIA HYALO4 >
        • Hyalo4® Skin
        • Hyal04® Control
        • Hyalo4® Start
        • Hyalo4® Regen
      • What is Hyaluronic Acid?
    • Support Wear
  • Nurse Resources
    • Resources
    • Case Studies >
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      • Wound Care
    • Brochures >
      • Ostomy
      • Wound Care
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Ainscorp Privacy Policy

​Please read both our Terms & Conditions and the Privacy Policy before using this website. By using this website Australian Consumers agree to the policies. If you do not agree, please don't use the website.

Ainscorp Pty Ltd has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website.

AINSCORP Pty Ltd respects the privacy of your personal information and our commitment is demonstrated by our adherence to privacy legislation; The Privacy Act 1988, as amended by the Privacy Amendment (Enhancing Privacy Protection) Act 2012 and Health Records Act 2001 (Vic). Ainscorp believe an individual’s right to keep their personal information private is highly important.

Collection and Information
Ainscorp will collect personal information in a fair and lawful manner and only information that is relevant to our business relationship with our customers to ensure they correctly use our products and services to improve their lifestyle. We shall collect this information directly from our customers, or from Health Care providers on your behalf.

The information we collect will include contact details, personal details, specific health issues and information about your use of our industry's products and services.

Use and Disclosure of information
The information we collect from you is strictly confidential. Ainscorp will not reveal, disclose, sell, distribute, share or pass that information on to any third parties outside of Ainscorp’s control. 
  • We do allow your information to be provided to other select organisations who perform certain operations for us. We bind these companies to the same standard of care as we do ourselves so they cannot provide this information to anyone else. We enforce this through contractual arrangements.
  • We will only use your personal information for any purpose which is related to the products or services we provide to you, or for a purpose for which you would reasonably expect us to use the information eg. marketing, product development, research etc.
  • If we wish to use any of this personal information or data for any other purpose, we will not do so unless we have your expressed consent to do so. You may, at any time, express a wish not to receive any marketing communication from us.
  • Ainscorp provides a health service. We will only disclose health information about you with your consent in writing.

Data Security and Quality
Ainscorp will take reasonable steps to ensure that all information we collect is accurate, complete, up-to-date and stored in a secure environment accessed only by authorised Ainscorp persons through the use of secure passwords. We will not retain any of your information for longer than is required by the needs of our business.

Cookies
Our web site sometimes uses cookie technology in order to provide information and services to web site visitors. Cookies are pieces of information that a website transfers to your computer's hard disk for record keeping purposes and are a necessary part of facilitating on-line transactions. Most web browsers are set to accept cookies. Cookies are useful in storing site information that helps us provide a better user experience for visitors. Our web site uses a combination of session cookies and persistent cookies during a web site visit. Persistent cookies are stored on your computer and contain an expiration date. Session cookies are short-lived, are used only during a browsing session, and expire when you quit your browser. Cookies are used to provide visitor analytics to assist with site improvements and marketing programs. Visitors to our website may set their browsers to refuse cookies. This may mean not being able to take full advantage of the services available on our website.

Openness of Organisation
Ainscorp's privacy policy will be made available on request. Upon request Ainscorp will take reasonable steps to let the person know what sort of personal information it holds, for what purposes and how it uses that information.
Ainscorp is committed to the protection of your privacy, and our policy, processes and system have been developed with this intent. If you think Ainscorp has not lived up to our commitment we invite you to email us at [email protected] or write to us at Ainscorp Pty. Ltd, PO Box 572 Niddrie, Victoria. 3042.

Data Access and Corrections
Customers may request access to or modify their personal information on the Ainscorp database. Such requests must be in writing to Ainscorp Pty. Ltd, PO Box 572 Niddrie, Victoria. 3042 or via email to [email protected].

Transborder Data Flows
It is possible that statistical data will be transferred for processing and use to other countries and regions of the world. Our website's registration form requires Australian users to give us contact information (like their name and e-mail address) and demographic information (like their sex and age). We use customer contact information from the registration form to send the user information about our company. This website collects information only for internal purposes. This information will not be shared with or sold to any third party. Personal information is collected during the purchase of goods and the registration process. E-mail addresses are used only to deliver requested information, fulfilment of orders and recommendations and offers provided by Ainscorp. 

This website contains links to other sites. Ainscorp Pty Ltd is not responsible for the privacy practices or the contents of external websites.

Public Forums
On some Ainscorp websites you'll find forums, message boards, and/or news groups. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.
 
Security
This website has security measures in place to protect the loss, misuse and alteration of the information under our control.
 
Privacy Policy Updates
Ainscorp Privacy Policy will be reviewed monthly and amended per Australian Government regulation. Ainscorp will post changes on this Privacy Policy page so that users are always aware of what information is collected, how it is used and the way in which information may be disclosed. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.
 
E-mails
Any communication or material you transmit to the website by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated by Ainscorp or its affiliates as non-confidential and non-proprietary in accordance with this clause. You expressly waive any confidentiality in relation to such material and grant Ainscorp or its affiliates a royalty free licence to compile and use any such material for any purpose including, but not limited to, reproduction, disclosure, transmission, publication, broadcast, and posting. Furthermore, you expressly acknowledge that Ainscorp is free to compile and use any ideas, concepts, know-how, or techniques contained in any communication you send to the website for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products using such information
 
Complaints
If you have a complaint about our Privacy Policy or the collection, use or safe disposal or destruction of your personal information, your complaint should be directed in the first instance to us via email at [email protected]
We will investigate your complaint and attempt to resolve any breach that might have occurred in relation to the collection, use or destruction of personal information held by us about you in accordance with the Commonwealth Privacy legislation. If you are not satisfied with the outcome of this procedure then you may request that an independent person (usually the Commonwealth Privacy Officer) investigate your complaint.
 
Contacting Ainscorp Pty Ltd
If you have any questions about this Privacy Policy, the practices of this website, or your dealings with this website, please contact Ainscorp Australia.
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Privacy Policy
AinsCorp Pty Ltd
Australia
PO Box 572 Niddrie Victoria 3042 Australia
Tel: +03 9336 3000 | Fax: +03 9336 1644
Toll Free: 1300 784 737 
Email: [email protected]

New Zealand
PO Box 16150 Sandringham Auckland 1351
Tel: +64 21 909 321
Toll Free: 0800 100 146  
Email: [email protected]​